Return Policy

At SmartBuying.online, our goal is to ensure complete customer satisfaction with each purchase. However, due to the nature of certain products and services, we have established strict guidelines for returns. By placing an order on our platform, you agree to the following return policy:

1. Return Eligibility

• Unused Items Only: Items eligible for return must be completely unused, in their original packaging, and in resalable condition.
• Time Frame: Returns must be initiated within 24 hours of receiving the product. After this period, we are unable to accept returns or process refunds.
• Non-Returnable Items: The following items are not eligible for return:
  • Food or perishable goods
  • Items marked as "Final Sale" or "Non-Returnable"
  • Personalized or custom-made products

2. Return Process

To initiate a return:

1. Contact us at salesdipos@gmail.com within 24 hours of receiving your order with your order details and a reason for the return.
2. Upon receiving approval from our team, you must ship the product back to us within 7 days at your own expense. We recommend using a trackable shipping method to ensure safe and timely delivery.

Note: Returned items must be in their original, unused condition. Products that do not meet these criteria will not be eligible for a refund.

3. Return Shipping Costs

All return shipping costs are the responsibility of the customer. SmartBuying.online does not provide prepaid return labels, and any original shipping fees are non-refundable.

4. Refunds and Processing

• Refund Method: Approved refunds will be issued back to the original payment method used for the purchase.
• Processing Time: Once we receive and inspect the returned item, refunds will be processed within 10 business days. A notification email will be sent once your return has been completed.
• Deductions: In cases where items returned are not in their original, unused condition or are damaged, we reserve the right to deny the refund or deduct a portion of the refund amount as determined by our inspection team.

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 24 hours of delivery at salesdipos@gmail.com with photos of the product and your order details. We will work to resolve the issue as quickly as possible, including possible replacements or partial refunds, at our discretion.

6. Final Note

SmartBuying.online reserves the right to refuse any returns that do not comply with these terms. Please carefully review your purchase and reach out with any questions before placing your order.

Thank you for choosing SmartBuying.online!