Effective Date: 16 Feb 2025

Welcome to SmartBuying.online! Our goal is to ensure a smooth and efficient delivery experience for our customers and vendors. Please read our shipping policy carefully to understand how shipping works on our platform.

1. Shipping Methods & Delivery Times

SmartBuying.online is an online marketplace where vendors list and sell their products. Shipping methods, costs, and delivery times vary based on the vendor, product location, and the selected shipping option at checkout.

• Standard Shipping: Estimated delivery within 5-10 business days.
• Express Shipping: Estimated delivery within 2-5 business days.
• International Shipping: Delivery times depend on the destination country and customs processing.

Delivery times are approximate and may be affected by external factors such as carrier delays, weather conditions, or customs clearance for international orders.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the order. Vendors may offer free shipping or promotional discounts on shipping charges. Customers can view the applicable shipping cost at checkout before completing their purchase.

3. Order Processing Time

• Vendors typically process and ship orders within 1-3 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.

4. Shipping Restrictions

• Some products may have shipping restrictions based on local regulations or vendor policies.
• Vendors may not ship to P.O. Boxes or restricted areas in certain locations.
• International shipments may be subject to additional customs duties, taxes, and import regulations, which the customer is responsible for.

5. Tracking Information

Once an order is shipped, customers will receive a tracking number via email or SMS (if applicable). Customers can track their orders using the provided tracking link.

6. Lost or Delayed Shipments

• If an order is delayed beyond the estimated delivery time, customers should contact the vendor directly through their SmartBuying.online account.
• In case of lost shipments, customers can file a complaint with the vendor or shipping carrier. SmartBuying.online will assist in mediating disputes but is not responsible for lost or stolen packages.

7. Damaged or Incorrect Orders

• If a product arrives damaged or incorrect, customers must notify the vendor within 7 days of delivery.
• Vendors may require photographic proof of the damage or incorrect item before processing a replacement or refund.
• Refunds or replacements will be subject to the vendor’s return policy.

8. Vendor-Specific Shipping Policies

Each vendor on SmartBuying.online may have their own shipping policies, which will be outlined on their product listings. Customers are encouraged to review vendor-specific policies before making a purchase.

9. Changes to the Shipping Policy

SmartBuying.online reserves the right to update this shipping policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.

For any shipping-related inquiries, please contact our support team at salesdipos@gmail.com.